how we work

A COMPLETE SERVICE

FROM YOUR DREAMS TO YOUR WRIST

In an industry where affordability only gets you so far, we offer exclusive access and an ability to source rare timepieces; even those that have eluded many top collectors worldwide. Our advisory arm is on hand to guide you, helping to manage your existing collection, be it moving unwanted pieces or assessing the value of new finds. We provide a high quality, tailored watch concierge service for a select group of high-net-worth professionals & athletes.

The Customer Journey

Initial contact - Watch Juice

01

INITIAL CONTACT & DISCOVERY

The first client contact is very informal; building a relationship, understanding their needs, giving advice and explaining the services we offer.

Discovery phase - Watch Juice

02

OFFER PHASE

We contact our global watch network, getting information on current market pricing for your desired timepiece, and update you on timescales.

Offer phase - Watch Juice

03

SOURCING PHASE

Once given the go ahead, we personally see to the acquisition of your timepiece, keeping you updated at every stage of the process.

Sourcing phase - Watch Juice

04

AUTHENTICITY CHECK

The watch is thoroughly checked over by an expert to ensure it is as described and exactly as the client requested.

Authenticity check - Watch Juice

05

DELIVERY & FITTING

We hand-deliver each timepiece, remaining on hand for the unboxing and ensuring it fits as desired. If needed, we personally oversee any adjustments.

Delivery and fitting - Watch Juice

06

AFTERCARE & FOLLOWUP

We specialise in working with Collectors, so you will always have direct access to our experts for servicing, advice and further requests.

Aftercare / follow up - Watch Juice

07

Aftercare & Follow Up

We specialise in working with Collectors, so you will always have direct access to our experts for servicing, advice and further requests.

OUR PROMISE

Authenticity

From appearance and provenance to owner history, every watch we deliver is subject to thorough authentication.

Exclusivity

Our service is exclusive; both with the prestige of our watches and the bespoke way we treat our clientele.

Confidentiality

We believe in data protection of the highest order; your privacy and discretion are our utmost priority.

Expertise

With over a decade experience and a specialism in prestige watches, we offer market leading access and advice.

Convenience

From first consultation to in-person delivery our client centred service is designed to make your life easier.

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We understand that to our clients, watches are for more than just keeping time, they are markers of achievement, a celebration of milestones reached and accomplished goals. Our role is to ensure that dream is delivered as seamlessly as possible.

Matt Clyde, Founder, The Watch Juice

HOW CAN WE HELP?

Whether you’re trying to locate a hard-to-find timepiece or simply looking for impartial advice on a watch you’ve been offered, our experts are ready to help.

Talk to us